Returns and Refunds Policy:
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Damaged Goods: In the event of receiving a damaged product, Supplier will replace your order. The Retailer will notify the customer support team to report the damage to the Supplier within forty-eight (48) hours. The Supplier will promptly arrange for the replacement of the affected items.
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Return Policy: Supplier does not accept returns for bulk orders under any circumstances, unless damaged and Supplier is notified within forty-eight (48) hours of receipt of the order.
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Refund Policy: All sales are considered final. Refunds are not offered for any bulk orders made through the Fatty15™ wholesale program without exception.
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Expiry Replacement: If the Retailer receives a product that is approaching or has already surpassed its expiry date, the Supplier will provide a replacement if provided notice within forty-eight (48) hours of receipt. Proof of expiration will be required. Expiration dates can be found along the seam of Fatty15™ pouches. It is the responsibility of the Retailer to get in touch with the customer support team to report this issue.